|SIP-trunk dashboards visualize the activities of Telco network in real-time, from IP to voice application layer. At a glance, users can distinguish anomalies from the normal inbound and outbound traffic.||Analyzer provides an easy to use interface to search and analyze SIP-trunk traffic and IP and SIP endpoints, over the last 400 days. Not only is it a great tool for internal business groups, it also provides convincing analytics for call centre to collaborate effectively with Telco regarding SIP-trunk QoS, SLA, provisioning and service performance.|
|Endpoint dashboards track up to 128 ACD queues and phone numbers at DEMARC. Only with DEMARC reference, users can validate the ACD traffic from PBX and act quickly when blocked calls are piling up.||Troubleshooting: Stop guessing whether application or Telco is causing the problems experienced by customers. Our platform enables users to trace calls from application endpoints to DEMARC, and capture IP packages from DEMARC to Wireshark safely even during heavy live traffic.|
|Report is insightful and easy to understand. It includes the most active inbound and outbound traffic summary by phone numbers, traffic anomalies, how many blocked calls and why, and the QoS of ACD queues and special phone numbers at DEMARC.||Traffic Alert: Network traffic measurement is crucial to call routing and resource planning. Using DEMARC visibility and Network Time Protocol (NTP), our platform compiles precise traffic and sends email alert that matters. Alerts are triggered by the events of IP bandwidth anomalies, SIP-trunk traffic anomalies and when the active calls and blockage of special phone numbers exceed thresholds.|
|Analytics is a complete database of SIP-trunk traffic and connection records of all IP and SIP endpoints, including malicious IP blocked by firewall and blocked calls unreported by SBC/PBX. Data storage cost is minimal, it requires only 5 GB to save 1-year’s worth of data from a call centre with 32K daily calls.|
How does it work?
We monitor the demarcation point of SIP-trunk using a smartphone sized IP-meter attached to the network tap or mirror port of edge router. Engineered for SIP-trunk up to 5,000 active calls, our meter analyzes every IP packet in real-time and accurately compile the analytics of SIP-trunk and all IP and SIP endpoints. Data is transmitted to a local Windows server/PC or to the cloud over Internet.
Why do I need DEMARC analytics?
For mission critical operations such as call centre (CC), it is a best practice to use independent analytics to validate performance metrics. Compiled at DEMARC, our analytics is independent from SBC/PBX and is the baseline reference to validate CC performance. It also improves the work experience of CC managers when it comes to Telco visualization, network forensic, business support and SIP-trunk troubleshooting.
Is it easy to scale?
Yes, our platform can simultaneously monitor 64 SIP-trunks worldwide.
|User Interface||Browser||Windows App||Windows App|
(*): For Browser interface option, analytics data are stored in the cloud in CSV format. Users have 7 days to download data before it is purged. For Windows App option, analytics data are stored on local PC hard drive in binary format. Storage requirements depend on call volume. A contact centre with 32K calls per day requires about 16MB storage per day.
(**) SIP-trunk Analytics as a Service, pay by month