Telco network is an integral part of business voice communication, but it is hidden from the scope of internal UC/CC analytics. Our PRI DEMARC monitor analyzes the Q.931 signalling of every call passing through the Telco demarcation point, it helps companies to eliminate any guesswork about PRI performance and enhance UC/CC analytics and workforce optimization (WFO).
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Although CRM software provides high-level call statistics, CC managers will find a very different picture of call routing, B-channel usage and customer call-blockage at Telco demarc during busy hours.
Missing the Telco network baseline negatively impact the integrity of business voice key performance indicators (KPI). |
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By compiling PRI analytics at demarc in real-time and streaming data into a Windows PC, TelcoDP-PRI is a PRI Analytics App that is simple and accurate.
Starting at $30 a day, it is a cost effective business quality assurance solution. It also helps managers to easily monitor and quickly troubleshoot any PRI worldwide. |
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Provides a real-time view of Telco network. With full visibility, managers can reliably monitor call-blockage and identify any traffic anomalies during busy hours. |
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Raw data files can be easily exported into Excel and other systems. Managers can create a complete voice KPI metrics starting from Telco network to business objectives. |
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Daily  -report providing the details of B-channel activities, all blocked calls, maximum channel usage per ACD queue and more …
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By comparing the real-time traffic versus patterns from previous weeks TelcoDP-PRI can intelligently detect traffic anomalies, including PRI circuit failure, during busy hours. |