Although CRM software provides high-level call statistics, call centre managers will find a very different picture of call routing, B-channel usage and customer call-blockage at Telco demarc during busy hours.
Missing the Telco network baseline negatively impact the integrity of business voice key performance indicators (KPI).
By compiling PRI analytics at demarc in real-time and streaming data through Internet / VPN, PRI-demarc is simple and accurate.
Starting at $30 a day, it is a cost effective business quality assurance solution. It also helps managers to easily monitor any PRI worldwide.
|Provides a real-time view of Telco network. With full visibility, managers can reliably monitor call-blockage and identify any traffic anomalies during busy hours.||Raw data files can be easily exported into Excel and other systems. Managers can create a complete voice KPI metrics starting from Telco network to business objectives.|
|Daily -report providing the details of B-channel activities, all blocked calls, maximum channel usage per ACD queue and more …||By comparing the real-time traffic versus patterns from previous weeks PRI-demarc can intelligently detect traffic anomalies, including PRI circuit failure, during busy hours.|
|Step 1: Connect PRI meter to demarc (2-T1 meter shown, 8-T1 meter available)|
|Step 2: Connect PRI meter to LAN||Step 3: Setup cellphone to receive SMS alerts|
|Step 4: Setup bookmarks to display PRI dashboard, and download R-report and CSV files|