C.C. Traffic Analytics
Contact Centre Network Traffic Analytics at the Edge
C.C. Traffic Analytics compiles SIP-Trunk analytics at the network edge of Contact Centre. It provides network clarity for CC to match business resources to real traffic trends and mitigate traffic anomalies quickly, thus elevating operation agility to new high.
Based on real-time IP packet analysis at the network edge of Contact Centre, C.C. Traffic Analytics provides network traffic analytics that are hidden away from the bubble of internal analytics:
C.C. Traffic Analytics is carrier and CC platform agnostic. Therefore, it is simple to setup in the Cloud, Data Centre and On-premises. Please see implementation diagram for details.
|Regulatory Compliance||Proof of Call Routing||Contact Centre Health Check|
|Agencies providing Contact Centre as a service are often mandated to report QoS. C.C. Traffic Analytics provides traffic clarity at the edge. It simplifies the art of provisioning just enough SIP-trunk capacity that letting all calls passing through and accounting for every blocked call.
Convincing reporting at low cost.
|Companies providing coast to coast logistics are facing the challenges of time zone differences and low tolerance to the delays of material handling. Their contact centres require dynamic call routing keeping all agents, customers and business partners constantly in touch around the clock. Capable of tracking 128 call routes and triggering alerts, C.C. Traffic Analytics is used as a safety-check to ensure routing instructions are executed exactly as planned.
Minimize business risk.
|Customer journey starts from the digital transformation into network traffic. Therefore, detecting traffic anomalies is an effective method for Contact Centre health check. C.C. Traffic Analytics provides network traffic clarity so that CC can identify root cause and mitigate problems quickly. When irregularities defy common sense, C.C. Traffic Analytics provides DPI feature for gathering real-live evidence from the edge, preempting unnecessary meeting and finger pointing.
C.C. Traffic Analytics as a service is composed of t-Console and t-QuickSight. t-Console is a self-contained Window App that includes Call Routing, Voice Quality, R-report, DPI, and storing traffic analytics locally. t-QuickSight is optional, please see pricing below for details.
|max simultaneous calls||200||No limit|
|$300 per month||$500 per month|
|t-QuickSight (optional)||$75 per month||$125 per month|
|physical sip-meter||$25 per month||$25 per month|
|virtual sip-meter (note 1)||free||free|
Note 1: Users still need to pay for cloud computing. e.g. AWS will charge $78 per month for a C5N instance on-demand pricing, please check with providers for updates.