As all calls pass through the Telco demarcation point (demarc), it is the best point to compile Telco analytics crucial for business voice performance and PRI monitoring.
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Although CRM software provides high-level call statistics, call centre managers will find a very different picture of call routing, B-channel usage and customer call-blockage at Telco demarc during busy hours.
Missing the Telco network baseline negatively impact the integrity of business voice key performance indicators (KPI). |
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By compiling PRI analytics at demarc in real-time and streaming data through Internet / VPN, PRI-demarc is simple and accurate.
Starting at $30 a day, it is a cost effective business quality assurance solution. It also helps managers to easily monitor any PRI worldwide. |
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Provides a real-time view of Telco network. With full visibility, managers can reliably monitor call-blockage and identify any traffic anomalies during busy hours. |
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Raw data files can be easily exported into Excel and other systems. Managers can create a complete voice KPI metrics starting from Telco network to business objectives. |
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Daily  -report providing the details of B-channel activities, all blocked calls, maximum channel usage per ACD queue and more …
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By comparing the real-time traffic versus patterns from previous weeks PRI-demarc can intelligently detect traffic anomalies, including PRI circuit failure, during busy hours. |
Implementation
| Step 1: Connect PRI meter to demarc (2-T1 meter shown, 8-T1 meter available) | |
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| Step 2: Connect PRI meter to LAN | Step 3: Setup cellphone to receive SMS alerts |
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| Step 4: Setup bookmarks to display PRI dashboard, and download R-report and CSV files | |
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