Every second, companies rely on Telco networks for customer service and collaboration with partners. However external networks remain largely invisible from internal Contact Centre (CC) / UC analytics that is behind firewall and many hardware and software modules.
Since 1995, PRILINK has been providing SIP-Trunk and PRI monitors that analyze Telco networks in real-time from the demarcation point (DEMARC).
Using our network monitors, companies can monitor Telco network traffic and overall CC/UC performance from the front, not behind. Removing Telco blind spot improves the work experience of CC/UC and accelerates the collaboration between business and technology partners. These contribute to winning CC/UC operations that deliver better customer experience and business brand.